National Debt Clock

Wednesday, January 6, 2010

Want Tax Help? IRS Offers Busy Signal to 3 in 10

Only seven in 10 taxpayers calling the Internal Revenue Service for help this tax season are expected to reach a real person — if the agency reaches its service goal.

A report issued Wednesday by an internal watchdog said the lucky ones who get through can expect to wait on hold for an average of nearly 12 minutes.

70% is their service goal!!! No real business would survive with a rate like that.

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