Want Tax Help? IRS Offers Busy Signal to 3 in 10

http://newsmax.com/US/US-IRS-No-Answer/2010/01/06/id/345526

Only seven in 10 taxpayers calling the Internal Revenue Service for help this tax season are expected to reach a real person — if the agency reaches its service goal.

A report issued Wednesday by an internal watchdog said the lucky ones who get through can expect to wait on hold for an average of nearly 12 minutes.

70% is their service goal!!! No real business would survive with a rate like that.